Manager, Customer Success
Pubblicato il 02-10-2026 - Docebo in Milano
Overview
Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work and we are an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. Our mission is to help teams move faster, work smarter, and focus on the work that truly matters by providing time-saving, personalized learning tools that turn training from a checkbox into a capability. We measure better experiences for learners and real results for businesses.
We’re shaping the future of learning with a team that challenges the status quo. If you’re excited by using AI to improve work-life for real people, you’ll fit in. Our Docebo Heart guides how we work every day: trust by default, assume positive intent, and create space for different perspectives to thrive.
Join 900+ Docebians around the world and help us reinvent how people learn, because learning never stops.
The Adventure Ahead
As our Manager of Customer Success for SEEMEA and DACH, you are the strategic captain leading a high-performing team across these markets.
You will transform complex customer challenges into educational victories, ensuring our clients throughout Southern and Eastern Europe, the Middle East, Africa, and German-speaking regions achieve massive business impact. Your mission is to foster a culture of excellence and local expertise, proving that with the right AI-powered learning strategy, our customers' potential is truly limitless.
The Day-to-Day
- Lead the Charge: Execute a high-impact Customer Success strategy that aligns with Docebo's global vision and SEEMEA/DACH regional objectives.
- Coach for Greatness: Manage and mentor a team of Success professionals to deliver exceptional customer experiences.
- Measure What Matters: Define and monitor KPIs and metrics to track performance and retention and growth targets.
- Bridge the Borders: Promote a customer-centric culture and collaboration across regions and internal departments.
- Advoc