02 ott - Roma
Carlo Gavazzi Automation
Product Sales Support Specialist - Controls (m/f/d)Department: Controls Belluno or Lainate, Italy | Full-TimeCARLO GAVAZZI is a global manufacturer of electronic components for industrial and building automation. Our portfolio includes sensors, monitoring relays, energy meters and solid-state solutions that enable applications in Industry 4.0, energy efficiency, e-mobility and smart automation. Your RoleThis is a technical support role focused primarily on Energy Metering and Monitoring Relay products, while also covering the broader product portfolio. The role combines technical support, troubleshooting, customer interaction and training activities in an international environment, and reports to the Quality and PSS Manager.As Product Support Specialist, you will act as a technical link between the market and internal functions such as R&D;, Quality and Product Management, supporting customers and local organisations in understanding applications, resolving technical issues and identifying potential product adaptations that may enable business opportunities.
Key ResponsibilitiesProviding technical support on energy meters, power monitoring devices, monitoring relays, and other products related to energy measurement, monitoring and energy efficiencySupporting customers, distributors and local Product Support teams in product selection, application, configuration and troubleshootingCapturing specific customer or market requirements and identifying potential modifications, adaptations or customizations of existing products that could support business opportunities, in cooperation with Product Management and R&DAnalyzing; field issues and distinguishing between product behaviour, application conditions, wiring, configuration, installation or possible product defectsReproducing reported problems through laboratory testing whenever technically feasible, using a structured troubleshooting approachPerforming electrical and functional tests using standard laboratory and diagno
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