02 ott - Roma
Peel Ports Group
Technical Service Delivery Manager
Azienda : Peel Ports Tipo Lavoro : Tempo pieno Italy
Are you excited to join an organisation at the beginning of a significant technology transformation? Are you keen to play a key role in shaping how technology services are delivered across our business? We are seeking a Technical Service Delivery Manager to take ownership of the stability, resilience and continuous improvement of our IT services.
Your Role
As a senior leader within Technology Operations, you will help shape and develop a high-performing technology function that supports Peel Ports’ people, operations and strategic ambitions across a complex 24/7 environment. You will lead and inspire technical teams, strengthening capability across infrastructure, cloud, networks and support services while fostering a culture of accountability, collaboration and continuous improvement.
You will be responsible for the operational performance, stability and continual improvement of IT services, ensuring they remain reliable, resilient, scalable and aligned to business needs.
Through clear service ownership, data-led decision making and proactive risk management, you will drive service excellence while addressing technical debt and operational challenges before they impact the organisation.
A key aspect of the role is providing leadership during major incidents and service disruptions, ensuring effective restoration, clear stakeholder communication and a focus on preventing recurrence through robust problem management and ITSM best practice.
Success will be measured through improvements in service reliability, resilience, customer experience and operational performance, as well as the trust you build with stakeholders and the engagement and capability of your teams. You will act as a trusted advisor, translating technical challenges into business outcomes and supporting organisational growth and transformation.
What you’ll bring
Proven experience leading, coaching and developing techn
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