02 ott - Torino
Genesys
In this role you bridge customer ambition and AI transformation, partnering with strategic customers across EMEA to identify value and drive adoption. You will shape reference architectures, lead with a consultative approach, and deliver rapid AI-enabled outcomes. You’ll convert data insights into executive-ready narrative and guide multi-platform integration to improve CX. This is a chance to scale AI capabilities within enterprises and contribute to reusable frameworks that accelerate transformation.
flexible-first culture
growth through mentorship and education
August Free Fridays
regionally tailored programs for employees and families
Lead discovery and strategy alignment with stakeholders to identify AI use cases and translate KPIs into technical priorities
Surface underlying problems with data-driven hypotheses and direct high-leverage interventions
Influence adoption through credible evidence and clear reasoning in the face of blockers
Translate AI performance and business impact into executive-ready recommendations
Define reference architectures, data flows,
and integration patterns for AI-powered experience orchestration
Lead process-redesign workshops to achieve seamless, channel-agnostic CX and customer ownership
Ensure designs comply with security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable)
Deliver rapid POC/MVPs using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related suites
Integrate Genesys AI components with customer CRM/ERP and third-party systems
Establish KPIs and analytics to measure model and journey performance from day one
Design evaluation frameworks for production AI quality (intent accuracy, retrieval, relevance, goal completion)
Build automated eval pipelines for prompt variants, guardrails, and model versions
Architect agentic systems with clear topology, tool schemas, and orchestration logic
Measure success through production adoption and tangible outcome improvement
Collaborate with
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