Senior Operations Manager
Pubblicato il 02-10-2026 - Altro in Milano
At Blacklane, we are looking for a Senior Operations Manager to join our team on a full-time, permanent contract , with Milan as the primary location. The role is also open to candidates based in Rome who are able to travel regularly to Milan.
In this role, you will scale operations across your designated European markets and help establish Blacklane as a preferred partner for our supply partners, including professional chauffeurs. You will balance supply and demand, strengthen partner engagement, and drive operational excellence while managing cost efficiency and profitability. You will report to the Head of Operations for our Europe Cluster.
YOUR CHALLENGE: Design and implement strategies for supply partnerships in ground transportation services across your designated area to ensure guests receive high-quality service at an optimized cost level.
Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions.
Own and actively manage supply pricing and margin performance,
balancing supply and demand dynamics to meet profitability and fulfillment targets.
Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.
Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions.
Represent chauffeur insights and operational realities internally, ensuring their perspective informs strategy and product improvements.
Contribute to shaping the global supply strategy.
Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.
Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making.
Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulator