Automotive Technical Diagnostic Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/856swx

Job Description

Are you passionate about the automotive industry? Do you enjoy solving technical challenges and supporting customers in a dynamic environment? MSX has the opportunity for you
MSX is looking for a motivated and enthusiastic Technical Diagnostic Agent to join our team.
In this role you will provide first-line technical support to the dealer network, helping resolve vehicle-related technical issues and ensuring excellent service levels.
Your key responsibilities will include:
- Providing technical support to dealers via phone and ticketing systems
- Diagnosing and troubleshooting vehicle-related technical issues
- Escalating complex cases when necessary and ensuring timely follow-up
- Collaborating with internal technical teams and stakeholders
- Supporting dealers in identifying effective solutions and best practices
- Maintaining high-quality service standards and customer satisfaction
- Participating in technical training and continuous learning activities

Qualifications

We are looking for a customer-oriented professional with strong technical aptitude,



excellent communication skills, and a passion for the automotive industry.
Our ideal candidate has:
- Bachelor's Degree in Mechanical Engineering or a related field preferred
- Fluent Italian and good English language skills (B2 level or above)
- Strong knowledge of vehicle systems and internal combustion engines
- Ability to diagnose and troubleshoot technical issues
- Excellent communication and customer service skills
- Strong problem-solving mindset and analytical thinking
- Ability to work independently and as part of a team
- Familiarity with ticketing systems and Microsoft Office applications
- Previous experience in automotive technical support, workshop environments, or aftersales activities is an advantage
- Strong willingness to learn and develop professionally

Additional Information

At MSX, our employees are the driving force behind our success. We are committed to creating an inclusi

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/856swx