02 ott - Milano
Deliveroo
Senior Regional Operations Manager
The heart of our mission at Deliveroo is to connect consumers, restaurants, shops and riders transforming the way you shop and eat by bringing the neighbourhood to your door.
As a Senior Regional Operations Manager you'll be finding solutions to some of our biggest challenges to deliver a seamless customer experience in the Italian market, thus directly contributing to one of the key pillars of Deliveroo's strategy within the Operations function.
We are looking for a fully-autonomous critical thinker who is able to own a market level area, instrumental in identifying growth & quality objectives, build plans with strong modelling skills, and lead their delivery. This comes with a best in class analytical mindset, deep understanding of the competition and cross-functional influence.
Key responsibilities include:
- Own complex logistic and financial strategic initiatives, collaborate with various business units, and contribute to continuous improvement in our delivery network.
- Own part of our network efficiency:
define market-winning strategies at a hyper-local level, considering factors that make us the most attractive food delivery option, improve service levels across Operations and balance cost priorities with growth and service level delivery. Create models & frameworks to industrialise our monitoring and support our operations.
- Improve the customer and rider proposition: join a team dedicated to delivering better outcomes for riders, partners and our customers.
- Act as the primary Operations point of contact for local Commercial teams, treating them as internal customers and providing rider-supply and operational expertise.
Qualities we’re looking for:
- Analytical and impact oriented mindset: "doer" attitude with appetite to solve real-world problems and seeking for short & mid term impact, through data analysis, modelling and innovative solution implementations (eg test and learn approach).
- Good communicator with stron
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