Specialist Customer Service and Pricing

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Introduction

Move the world with us AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us Become part of the international supply chain and move the world with us Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder

Overview

The Specialist Customer Service & Inside Sales must have the ability to troubleshoot and become first point of contact for AIT’s customers seeking help with timely delivery and quotes. Establishing new relationships, managing and maintaining existing customer’s accounts and assessing customer’s needs translating into results oriented solutions.

Responsibilities
- Manage new and existing customer accounts to assure accurate and timely delivery
- Collaborate with sales teams and products teams to develop local services and products
- Handle Requests for Information (RFI) and Requests for Quotation (RFQ)
- Promote additional services to contribute to overall profit




- Interact with various agents to set up quotes, routes and rates for international and domestic freight shipments
- Review the process and take immediate action to correct or solve issues that may occur
- Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
- Build and maintain relationships with AIT’s customers and vendors on a first name basis
- Other duties assigned as business deems necessary
- Manage key accounts, focusing on customer retention and acquiring new clients while nurturing long-term business relationships
- Conducting sales meetings on site or remote
- In accordance with the sales and operation teams gather informations to present QBRs with all relevant customers

Qualifications
- 1-3 years of working experience in international forwarding
- Experience in Pricing and Customer Service
- Fluent oral and written English and Italian is a must
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/856xpj