Digital Concierge
Pubblicato il 02-10-2026 - Four Seasons Hotels And Resorts in Venezia
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location:
Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.
About the Role
The Digital Concierge serves as the virtual front line of guest engagement, delivering seamless, intuitive, and highly personalized service through digital platforms.
This role is essential to Four Seasons’ commitment to anticipatory luxury service—combining warmth, human connection, and technological excellence.
As a key member of the Guest Experience and Front Office team, the Digital Concierge provides real‑time assistance, manages guest inquiries across messaging channels, and coordinates reservations and experiences through the resort’s digital ecosystem
What You Will Do
- Manage guest inquiries and requests via email, live chat, and other Four Seasons digital platforms, ensuring prompt, accurate, and personalized responses.
- Serve as the primary point of contact for guests using the Four Seasons App, providing real‑time assistance with bookings, recommendations, and stay updates.
- Coordinate dining, spa, transportation, and activity reservations through digital systems, ensuring smooth scheduling and timely confirmations.
- Log all guest r