02 ott - Milano
Align Technology
Customer Support | Internship Milan
Department: Customer Support
Employment Type: Tempo pieno
Location: EMEA-Italy
Compensation: €700 / month
Description
We are looking for a motivated and empathetic Customer Support Intern to join our team. This internship is a great opportunity to gain hands‑on experience in Customer Success, learn how to manage support tools, and contribute to delivering an exceptional customer experience.
Role expectations
- Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner
- Assist in troubleshooting product or service issues and escalate complex cases to senior team members
- Document customer interactions and feedback using our CRM system
- Help maintain and update the knowledge base and FAQs
- Collaborate with other departments (e.g., Clinical, Sales) to resolve customer concerns
- Participate in team meetings and training sessions to improve support skills
What we're looking for
- Currently pursuing a degree in Business, Communication, Marketing, or a related field
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and attention to detail
- Empathy, patience, and a customer-first mindset
- Familiarity with customer support tools (e.g., Sales force) is a plus
- Ability to work independently and as part of a team
What We Offer
- A supportive and collaborative work environment
- Real‑world experience in customer service and operations
- Mentorship and training from experienced professionals
- Meal vouchers – 10€ per worked day
- Monthly gross allowance of 700 euros
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