Product Support Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/857s6v

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.
Want to be part of it?
- Lead and motivate a team of support associates to ensure effective, timely, and high-quality resolution of customer issues.
- Drive engagement, accountability, and a customer-first mindset across the team.
- Conduct regular 1:1s, performance reviews, and coaching sessions to support associate development and growth.
- Support recruitment and onboarding of new team members to build a high-performing support team.
- Execute and align with the overall strategy, mission,



and vision of the Support function.
- Develop, implement, and optimise support policies, procedures, and standards to improve team efficiency and consistency.
- Monitor daily operations to ensure service levels and quality benchmarks are consistently met.
- Analyse and report on key support metrics to assess performance and identify areas for improvement.
- Implement process enhancements and technology solutions to streamline support delivery.
- Own and drive continuous improvement initiatives across your area of responsibility.
- Serve as a key point of escalation for complex or high-priority customer issues, ensuring swift, satisfactory resolutions.
- Build and maintain effective working relationships with other support managers and cross-functional stakeholders (Product, Engineering, Sales, etc.).
- Collaborate to resolve systemic issues affecting customer experience and contribute to cros

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/857s6v