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Senior Executive Talent Acquisition at AVASO Technology Solutions
Position: IT Support Field Technician (Onsite )
Employment Type : Dispatch
Experience : 4+ years
Company Overview :
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview:
We are seeking an experienced IT Support Field Technician to join our team in Location: Florence, Italy The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.
Key Responsibilities:
- Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktop systems, laptops, and peripherals.
- Ensure the deployment of operating systems, updates , and software packages .
- Work with the IT team to resolve and escalate issues as needed.
- Perform routine system audits and ensure systems are up-to-date and secure.
- Provide end-user training and technical documentation where necessary.
- Collaborate with team members and manage support tickets for various internal stakeholders.
Required Skills & Qualifications:
- 2+ years of experience in Desktop Support or similar roles.
- Strong experience with Windows OS , Mac OS , and Linux environments.
- Experience with Active Directory for user management, group policies, and security.
- Proficient with remote desktop tools and tro
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