02 ott - Luson
SAN SONNEA
To lead our Sales & Reservations team, we are looking for a service-driven, articulate, and highly organized Sales Manager (m/f/d) who stands out through professionalism and a passion for delivering exceptional guest service.
YOUR TASKS:
- Lead, organise and coordinate the Sales & Reservations team, including structured task allocation within the Back Office
- Actively sell our rooms and suites while driving targeted upselling of additional services and tailored holiday experiences prior to arrival
- Provide personal and telephone consultation to our guests and create tailored offers and booking confirmations
- Analyse relevant sales and reservation performance indicators and develop concrete measures to optimise sales and occupancy
- Monitor and manage incoming reservations across direct and electronic booking channels
- Ensure the professional handling of bookings, amendments and individual guest requests
- Manage, review and continuously optimise content and templates within the correspondence management system
- Ensure smooth communication between Sales & Reservations,
Front Office and General Management
- Onboard and develop new team members and create and implement structured training and onboarding processes
- Ensure and continuously develop quality and service standards within Sales & Reservations
YOUR PROFILE:
- Completed vocational training in hospitality or a comparable qualification
- Several years of professional experience in Sales, Reservations or Front Office, ideally within upscale or luxury hospitality
- Initial leadership experience or experience coordinating a team
- Strong sales mindset and enthusiasm for selling premium rooms, suites and tailored holiday experiences
- Excellent communication skills and a passion for providing personalised advice to discerning international guests
- Analytical and commercial mindset with a good understanding of sales performance indicators and occupancy optimisation
- Excellent organisational skills and an inde
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