02 ott - Veneto
Altro
Vertiv is looking for a Service Operation Planner to join our team in Italy, Bologna or Padua. Core Responsibilities:
Schedule and dispatch Customer Engineers and subcontractors for Preventive Maintenance visits and Non-Contract jobs
Optimize logistics, minimize costs, and maximize productivity while maintaining service level commitments
Process new Non-Contract orders and manage Preventive Maintenance schedules according to contract requirements and customer preferences
Ensure fair workload distribution and meet efficiency, productivity, and overtime targets
1. Service Planning & Execution
Schedule and dispatch Customer Engineers and subcontractors for Preventive Maintenance visits and Non-Contract jobs
Optimize logistics, minimize costs, and maximize productivity while maintaining service level commitments
Process new Non-Contract orders and manage Preventive Maintenance schedules according to contract requirements and customer preferences
Ensure fair workload distribution and meet efficiency, productivity, and overtime targets
2. Customer Relationship Management
Communicate and confirm service dates with customers for centralized planning accounts
Maintain ongoing dialogue with customers to understand their scheduling preferences
Respond to customer and engineer calls for queries and task reassignments
Update customer web portals with required PM visits completion reports and information
3. Documentation & Compliance
Coordinate with the documentation team to ensure all required paperwork for site access and invoicing
Ensure proper use of ERP system and Mobile Field Service tools
Comply with ITC policy and ensure all trade compliance controls are executed
Check that debriefing information from engineers and subcontractors is complete and accurate. Pay special attention to materials used in each activity to prevent them from remaining in the Customer Engineer's sub-inventory
4. Financial Management
Update purchase orders for subcontractors according to Company Poli
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