Customer Care Associate

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Job title Customer Care Associate
Department Marketing
Location Milan, Italy
Reporting to CONSUMER CARE MANAGER
Role Permanent
Customer Care Associate
Position purpose
The Customer Care Associate supports the Customer Care team in delivering seamless and consumer centric omnichannel service experience. It contributes to both operational cases handling and strategic initiatives across Reactive Care and outbound engagement campaigns, with the objective of strengthening consumer satisfaction, loyalty, and retention.
This role collaborates with global and teams (Marketing, Sales, Legal, IT, Digital) and external partners,



to ensure prompt and high quality service delivery to consumers while generating valuable insights that inform continuous improvement and proactive prevention.
Please note that this position is open to candidates belonging to protected categories under applicable legislation (Legge 68⁄99).
What Will You Do – Responsibilities
- Contribute to strategic design and implementation of Reactive Care programs, helping identify consumer trends, root causes, and prevention opportunities to maximize consumer satisfaction.
- Support the planning and execution of outbound engagement and retention campaigns, ensuring consistency across channels and alignment with consumer needs.
- Support the Consumer Care Manager in scripts’ review, optimization and internal validation with Brand, Consumer Journey and Legal teams.
- Collaborate with internal teams (Marketing & Sales, Legal, IT, Digital) and external partners to maintain service flow accuracy and operational excellence.
- Provide support in management and smooth escalation for complex cas

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/858jvh