Customer Service Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85a0r4

Customer Service Representative (gn) - Location: Milan/Italy

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Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team

What you can expect
Joining our Customer Service Credit & Risk Team, you will play a key role in supporting customer account management. Specifically, you will be responsible for:

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- Managing all correspondence with our customers by telephone and e-mail with high quality assistance level
- Processing requests and complaints from customers (for example manage card blocking, pin generation, shipment tracking, limit exceeding)
- Maintaining the quality of customer information in a CRM
- Monitoring the payments flow
- Managing bank account change & SEPA mandate
- Performing the Cash Collection activity

What makes you stand out

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- Bachelor's degree
- Previous customer service experience in a commercial service company (at least 2 years)
- Familiar with payment monitoring and cash collection
- Familiar with MS office
- Excellent communicative skills
- Strong customer orientation
- Proactivity and high attention to details
- Good team player
- Italian fluency written and spoken (mandatory)
- Good knowledge of the English language (B2 level)

Regardless of age, gender, origin and sexual identity and orientation. Severely disable

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85a0r4