Director, Field Scientific Support
Pubblicato il 02-10-2026 - Msd in Albenga
POSITION SUMMARY:
The Director, Field Scientific Support, is responsible for leading and scaling a high-performing team of field application scientists (FAS) that directly supports commercial success and customer satisfaction. This role oversees regional FAS managers and their teams, driving strategic alignment between technical support, sales objectives, and customer experience. The Director serves as both a people leader and technical authority, ensuring the team delivers best-in-class scientific support across MSD’s portfolio.
DUTIES AND RESPONSIBILITIES:
Leadership and Team Management
- Lead, coach, and develop a team of regional FAS managers and Field Application Scientists across North America and selected distribution networks.
- Serve as hiring manager for FAS roles, driving recruitment, onboarding, and retention of top talent.
- Establish clear performance expectations, KPIs, and career development plans for team members.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Represent the FAS team in commercial leadership meetings.
Strategic Execution
- Define and implement FAS strategy aligned with commercial goals, ensuring measurable impact on revenue growth and customer satisfaction.
- Set clear, achievable objectives that balance technical excellence with business outcomes.
- Partner closely with Sales, Marketing, Product Management, Field Service, Technical Support, and Customer Support teams to ensure alignment.
- Ensure that the FAS team effectively captures and relays voice-of-customer to internal stakeholders.
Technical Leadership
- Act as the senior escalation point for complex scientific and technical challenges
- Maintain deep expertise in MSD products, software, and applications to guide the team and support customer engagements.
- Contribute to software design and feature requirements
- Ensure consistent, high-quality technical messaging and support across regions.
Field Engagement and Coaching
- Travel regular