02 ott - Milano
Lexroom
About the job
At Lexroom, we set the bar for legal AI—clear, fast, and built for trust.
In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe.
Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.
We’re scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact.
Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose.
Why Lexroom?
- Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
- Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
- Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.
At Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation,
a new standard for the legal world.
Your Key Responsibilities
- Own the full Spanish customer portfolio from handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift.
- Run a proactive, commercial CS motion. You do not wait for customers to call. You call them, spot the opportunity in every conversation, and bring it home.
- Be the single point of contact for Spanish customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing.
- Adapt the Italian playbook to Spain, importing what works and localizing it for the Spanish market.
- Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio.
What You’ll Bring
- 1 to 3 years in Customer Success or account management, ideally at a SaaS, tech, or software co
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