02 ott - Roma
ECOM 911 INT FZ LLE
Position: Operations Manager (Remote)
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Category: Operations / Team Management
Brand: Premium DTC Beauty (U.S. Market)
About Us
We are a fast-growing, digital-native beauty brand born in Italy and scaling rapidly across the U.S. market. We're a fully remote, international team of ~40 across creative, growth, product, and customer service. We move fast, measure everything, and keep processes lean.
Role Overview
We're looking for an Operations Manager to be the operational backbone of the company overseeing team execution, owning processes and reporting, and working directly with the founder. This is a high-trust, high-ownership role: you'll have visibility across every function and be responsible for making sure the machine runs without the founder in the room.
Responsibilities
Oversee day-to-day execution across teams (creative, growth, product, CS) and keep everyone accountable to deadlines and KPIs
Own our project management system (ClickUp): structure, workflows,
weekly priorities
Build and maintain weekly reporting: KPIs, team output, blockers delivered to the founder in a clear, decision-ready format
Run escalation management: identify issues early, solve what can be solved, escalate what can't with a proposed solution
Coordinate cross-team projects (product launches, campaigns, hiring onboarding) from kickoff to delivery
Manage vendor and freelancer relationships (contracts, deadlines, payments coordination with our CFO)
Continuously improve processes: kill what's slow, automate what's repetitive
Requirements
3+ years in operations, project management, or chief-of-staff-type roles for a DTC/ecommerce brand or fast-moving startup
Proven experience managing or coordinating remote, international teams
Fluent English (written and spoken) — you'll run meetings xjncmbx and write the reports everyone reads
Deeply organized, proactive, allergic to chao
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