Field Services Engineer II, Automation Solutions

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85cikg

POSITION SUMMARY:
This position is responsible for supporting the installation, maintenance, and servicing of our cutting-edge automated assay systems. The incumbent will provide customer service, troubleshooting, and maintenance of this platform for our global client base.
DUTIES AND RESPONSIBILITIES:
- Lead Client Support & Installations:
- Conduct site surveys and lead the installation and commissioning of MSD’s automated assay systems at customer sites worldwide.
- Take ownership of the initial deployment, ensuring systems are fully operational, optimized, and integrated within customer workflows.
- Technical Support & Maintenance:
- Provide expert on-site and remote troubleshooting, service, and preventive maintenance for MSD’s automated systems, with a focus on plate and fluid handling components.
- Drive minimal downtime and quick resolutions, ensuring exceptional customer satisfaction and system performance.
- Training & Documentation:
- Contribute to the development and delivery of training materials and customer-facing documentation,



empowering customers to maintain their systems and ensuring effective field operations.
- Create and update internal training materials for Field Service Engineers, ensuring they are equipped with the knowledge to support the system effectively.
- Maintain detailed service records and collaborate with internal teams for continuous improvement of field processes and product performance.
- Collaboration & Feedback:
- Act as a key liaison between customers and internal teams (engineering, product development), providing feedback on system performance and recommending product improvements.
- Participate in Field Service meetings, sharing insights on challenges and trends, and driving improvements in MSD’s field service offerings.
- Process & Procedure Development:
- Play a leading role in developing service processes, procedures, and checklists for field activities, ensuring efficient, high-quality support.
- Contribute to the dev

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85cikg