Hybrid SAP Support Specialist — SLA-Driven Service Lead

02 ott - Parma
Chiesi Group

Chiesi, HQ in Parma, is seeking an SAP Application Support Specialist on a temporary contract to join the Global ICT team. You will manage internal and external application support services in collaboration with the team, ensuring performance aligns with business needs.

You will handle contract lifecycle, SLAs/OLAs, incident resolution, and coordination with vendors and stakeholders, delivering high-quality technical support and knowledge base content.

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