Project Assistant (Cultural Mediation)
Pubblicato il 02-10-2026 - Global Roles in Italia
The Project Assistant (Cultural Mediation) will provide cultural mediation assistance to the Italian Ministry of Interior – Public Security Department in emergency operations for the application of first-entry procedures under the MED.E.A. project. The role involves clerical operational support, assisting in identification and registration procedures, and providing information to migrants and asylum-seekers.
Responsibilities
- Provide clerical operational support to the Ministry of Interior – Public Security Department at the target duty station within the assigned Immigration Office.
- Support the Office in the identification procedures of beneficiaries, including receiving and compiling asylum-seekers’ claims, accelerated procedures, translating non-official documents from Italian into migrants’ mother tongue and vice versa.
- Support the Immigration Office in registering asylum applications, including filing and archiving activities.
- Assist the Office in informing migrants and asylum-seekers about identification procedures, including within Hotspots and other border areas.
- Keep the Project Area Coordinator informed of activities performed, especially regarding vulnerable groups needing protection and referral.
- Provide clerical assistance in mediation activities impartially.
- Provide general information on national laws and administrative procedures related to asylum.
- Prepare financial documentation related to the project and provide regular reporting to the project team.
- Provide a detailed report at the end of service in line with the standard template provided by the project manager.
- Perform any other duties as assigned.
Requirements
- High School Diploma with three years of relevant professional experience; or Bachelor's Degree or equivalent from an accredited academic institution with one year of relevant working experience.
- Previous experience in the framework of migrants’ assistance and cultural mediation is a distinctive advantage.
- Previous experience with international organizations, EU Agencies and/or Italian Border Police or Police Immigration Offices is an advantage.
- Previous experience with the IOM Italy Immigration and Border Governance team is a distinctive advantage.
- Knowledge of the procedures related to the asylum application, including the so-called C3 templated used to file asylum-seekers claims.
- Knowledge of the work of the Immigration Office, in particular the International Protection Section (IV section).
- Psychological understanding in interpersonal communication and sensitiveness in addressing the asylum-seekers’ claims.
- Capacity to prevent and mitigate conflicts between the beneficiaries/asylum-seekers and the police officers.
- Fluency (oral and written) in Italian and at least one of the following languages: Hindi or Urdu.
- IOM’s competency framework values including Inclusion and respect for diversity, Integrity and transparency, Professionalism, Courage, Empathy.
- Core competencies including Teamwork, Delivering results, Managing and sharing knowledge, Accountability, Communication.
Skills
- Cultural Mediation
- Migrant Assistance
- Asylum Application Procedures
- Conflict Prevention
- Interpersonal Communication
- Psychological Understanding
- Clerical Operational Support
- Identification and Registration Procedures
- Information Provision for Migrants
- Knowledge of Immigration Office Procedures
- International Protection Section Knowledge
- Fluency in Italian
- Fluency in Hindi
- Fluency in Urdu
Languages
Italian, Hindi, Urdu
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