Automation & Software Specialist
Pubblicato il 02-10-2026 - EUROIMMUN UK in Milano
Purpose
Automation & Software Specialist is responsible for the installation, configuration, integration, validation, support, and maintenance of software applications and automation systems associated with in vitro diagnostic (IVD) instruments. The role ensures the reliable operation of software-based solutions, laboratory connectivity, and instrument interfaces while supporting customers, internal stakeholders, and technical service teams in accordance with company procedures, quality standards, and regulatory requirements.
Role Key Responsibilities
- Provide remote and on-site technical support for software applications, automation systems, and diagnostic devices installed at customer facilities and within the company laboratory.
- Install, configure, test, and commission software solutions, automation platforms, and diagnostic systems according to defined technical specifications and customer requirements.
- Perform integration activities between diagnostic instruments and Laboratory Information Systems (LIS), ensuring correct data exchange and system functionality.
- Support instrument validation, qualification, acceptance testing, and go-live activities for software and automation solutions.
- Deliver customer training on software applications, automation workflows, and system operation to ensure effective and compliant use of installed solutions.
- Analyze customer requirements and identify opportunities for software upgrades, workflow optimization, automation enhancements, and system improvements.
- Collaborate with Technical Support, Automation Management, IT Management, and external manufacturers to investigate and resolve software, connectivity, and automation-related issues.
- Act as the primary technical interface with manufacturers’ software support organizations for escalation and resolution of complex technical issues.
- Ensure proper documentation and traceability of software versions, configurations, updates, and customer interventions.
- Support d