Application Support Technician

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85l684

Location: Brindisi, Italy or Valencia, Spain, Hybrid

Employment: Full-Time Contract

Duration: 6 months, with potential extension

Language: Fluent English required

Industry: International Organizations / Enterprise IT / Managed Services

About The Opportunity

Pragmatike is recruiting on behalf of a major international organization for an Application Support Technician to join a global Digital Solutions Managed Services team.

You’ll support a portfolio of business-critical applications and enterprise tools, working across application maintenance, Tier-2 support, databases, Windows/Linux environments, and end-user support.

This is a hands-on role for someone who enjoys troubleshooting complex technical issues, working across different technologies, and keeping production systems reliable and available.

What You’ll Do
- Provide day-to-day Tier-2 support and maintenance for business applications and enterprise tools.
- Troubleshoot application issues, identify root causes, and escalating complex incidents when required.




- Perform administration and troubleshooting across MSSQL and open-source databases.
- Support application releases, upgrades, configuration changes, and deployments.
- Assist with structural application changes required during system upgrades.
- Support applications running across Windows and Linux environments.
- Respond to application-related queries from users working across different locations.
- Support the deployment of tools and operational processes that improve service delivery.
- Provide knowledge transfer to Tier-1 teams and support end-user training when required.
- Maintain technical documentation, system reports, and knowledge-base content.
- Participate in operational meetings and collaborate with other technical teams.
- Contribute to special projects and provide additional technical support when required.
- Participate in a rotating 24/7 on-call schedule, approximately one week per month.

What We’re Looking For
- 3+ years of exp

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85l684