Service Operations Dispatcher

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85nboz

Vertiv is looking for a Service Operation Planner to join our team in Italy, Bologna or Padua.

Il suo CV è pronto? Se sì, e se è convinto/a che questo sia il ruolo giusto per lei, si candidi il prima possibile.
Core Responsibilities:

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- Schedule and dispatch Customer Engineers and subcontractors for Preventive Maintenance visits and Non-Contract jobs
- Optimize logistics, minimize costs, and maximize productivity while maintaining service level commitments
- Process new Non-Contract orders and manage Preventive Maintenance schedules according to contract requirements and customer preferences
- Ensure fair workload distribution and meet efficiency, productivity, and overtime targets

1. Service Planning & Execution

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- Schedule and dispatch Customer Engineers and subcontractors for Preventive Maintenance visits and Non-Contract jobs
- Optimize logistics, minimize costs, and maximize productivity while maintaining service level commitments
- Process new Non-Contract orders and manage Preventive Maintenance schedules according to contract requirements and customer preferences




- Ensure fair workload distribution and meet efficiency, productivity, and overtime targets

2. Customer Relationship Management

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- Communicate and confirm service dates with customers for centralized planning accounts
- Maintain ongoing dialogue with customers to understand their scheduling preferences
- Respond to customer and engineer calls for queries and task reassignments
- Update customer web portals with required PM visits completion reports and information

3. Documentation & Compliance

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- Coordinate with the documentation team to ensure all required paperwork for site access and invoicing
- Ensure proper use of ERP system and Mobile Field Service tools
- Comply with ITC policy and ensure all trade compliance controls are executed
- Check that debriefing information from engineers and subcontractors is complete and accurate. Pay special attention to materials used in each activity

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85nboz