Analyst Tech Service Management

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Analyst Tech Service ManagementSalary : €75,040 - 129,480 yearly

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Azienda : Ahold Delhaize
Tipo Lavoro : Tempo pieno
Location : Italy
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary PurposeThe Major Incident Management (MIM) Analyst is responsible for leading the response to major incidents at Ahold Delhaize USA. This role ensures the swift and effective resolution of major incidents, facilitating communication and coordination between various teams, stakeholders, and executives. The MIM Analyst acts as the liaison during crisis events,



ensuring that all necessary teams are promptly engaged and aligned to resolve incidents. Additionally, the MIM Analyst oversees communication processes, driving adherence to best practices, continuous improvement initiatives, and root cause analysis.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC; Chicago, IL; Quincy, MA.
Applicants must be currently authorized to work in the United States on a full-time basis.
Key Responsibilities
- Lead the execution of best-in-class practices for the major incident management (MIM) response team.
- Ensure the quality and effectiveness of MIM processes, ensuring compliance with related procedures, data models, policies, and technologies.
- Manage the rapid response for major incidents, ensuring proper execution across IT teams, vendors, and stakeholders.
- Oversee the communication lifecycle for major incidents, ensuring tim

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85nin9