Customer Engagement Manager
Pubblicato il 02-10-2026 - SymphonyAI in Mozzate
Introduction
The Customer Engagement Manager assures customer success by driving adoption, value realisation and renewal across the full customer lifecycle. This role orchestrates both success and services activities to ensure our customers achieve their desired business outcomes from our products and services, from initial engagement through ongoing value and growth.
As a customer success centric engagement manager, you will balance customer success goals (adoption, value, health, advocacy) with project delivery excellence and commercial performance. We are looking for professionals with at least 10 years of related experience in customer success, consulting, and project/program management, with formal Project Management accreditation.
This is a customer facing role working with senior customer stakeholders, and internal peers and subject matter experts. You will be overseeing a portfolio of client engagements, ensuring revenue and profitability targets are achieved. You will also partner closely with Sales,
Pre-Sales and Product colleagues to support business development and growth targets. This role will report to the Head of Professional Services for the EMEA.
Location: Munich, Germany (Remote)
Job Description
The Impact You Will Have
Demonstrate a passion for customer success and lead by example by putting customer outcomes at the centre of every engagement, in alignment with the TSIA LAER model (Land, Adopt, Expand, Renew). Perform as the Engagement Lead for the assigned portfolio with accountability for services bookings and revenue delivery margins, adoption targets, expansion pipeline, and renewal support. Own a portfolio of customer engagements as vehicles for adoption and value realisation, ensuring they are structured around measurable outcomes rather than only scope and tasks. Lead cross functional project teams to design and implement solutions, success plans, and adoption programs that drive time to value and sustainable usage. Drive the adopt phas