Workplace Support Engineer
Pubblicato il 02-10-2026 - Altro in Roma
Workplace Support Engineer (m/f/d)
Azienda : Canon Production Printing Tipo Lavoro : Tempo pieno Italy JobCopilot will tailor your resume and auto-fill the application
Descrizione Lavoro - Workplace Support Engineer (m/f/d)
User Support
Advise users and user groups on the use of hardware and software tools in accordance with IT policies and standards.
Specify required IT equipment and coordinate the ordering, preparation, and implementation of installation activities.
Gather technical specifications, pricing information, and supplier details, including coordination with vendors.
Installation
Coordinate and verify installation activities performed by assigned personnel.
Collaborate with other ICT departments to ensure proper implementation of IT solutions.
Independently install, configure, test, and deploy hardware and software for client and server systems.
Provide user training and support during the rollout and commissioning of IT equipment and solutions.
Helpdesk and IT Issue Management
Handle IT support requests through direct user interaction and resolve low-complexity issues related to client, server, and network environments.
Monitor incident resolution in line with agreed Service Level Agreements (SLAs) and elevate issues when necessary.
Identify recurring incident patterns and implement sustainable improvements as part of problem management activities.
Candidate Profile
Solid knowledge of installing, configuring, and supporting client, server, and network systems, including Microsoft environments.
Experience in 1st and 2nd level support, as well as structured troubleshooting and incident resolution.
Knowledge of user