Client Advisor Padova
Pubblicato il 02-10-2026 - Beni di consumo e di lusso / Moda in Padova
JOB PURPOSE
As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Clients at the center, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.
You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada Brand.
You hold yourself accountable to achieve your individual and store sales target, acting as proactive player in ensuring the best service and responding to the customer needs, both in store and on e-commerce channel.
RESPONSIBILITIES:
Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;
Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;
Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities;
Follow up with the Clients, using the CRM tools, in order to strengthen thelong term relationship with clients;
Host and conduct appointments either in presence or leveraging technology to do virtual appointments;
Embrace and promote the Omni Channel mindset;
Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the clients and to give advises;
Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
Operate with the highest level of care and respect for the Products;
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