02 ott - Genova
Carnival Cruise Line
Overview
As a Digital Functional Senior Analyst, you bridge Business, Product and Technology to translate customer needs into scalable platform solutions. You’ll shape Costa’s digital ecosystem across channels, ensuring aligned requirements, dependencies and feasible delivery. You work closely with cross-functional teams to translate journeys into functional specs and assess platform capabilities. Join a collaborative team driving customer journeys, platform integrity and scalable digital initiatives with real impact.
Retribuzione / Benefits daily meal vouchers
exclusive discounts
platform
free medical insurance
welfare benefits for you and family
discounts on cruises and onboard services
Responsabilità Analyse business initiatives and customer journeys to produce detailed functional specifications for Costa's digital platforms
Assess cross-platform dependencies, impacts and interactions to maintain ecosystem consistency
Identify gaps, constraints and technical dependencies that affect delivery of digital initiatives
Collaborate with Business,
Product and Technology stakeholders to align requirements and prioritize functional solutions
Define feasible, scalable, and sustainable digital solutions across channels
Requisiti fondamentali 5+ years in Functional Analysis, Digital Product, Digital Transformation, eCommerce or similar environment
Strong ability to translate business needs into detailed functional requirements and user stories
Solid understanding of customer journeys and digital ecosystems with mapping to platforms and integrations
Experience assessing dependencies and identifying platform constraints
Exposure to multiple digital platforms (CRM, CMS, eCommerce, Mobile Apps, Customer Service, Marketing Automation, Loyalty) is a plus
Familiarity with Agile methodologies and Jira
Fluency in English
Cross-functional collaboration
Analytical thinking and problem solving
Stakeholder management
CRM
CMS
eCommerce
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