02 ott - Monza
Genesys
Overview
In this entry- to mid-level role you will support customer-facing AI initiatives and grow your expertise in Genesys Cloud AI. You’ll work with senior AI Architects and cross-functional teams to demonstrate, prototype, and validate AI use cases. The role blends technical delivery with customer engagement, helping shape practical AI solutions in enterprise settings. You will gain hands-on experience, mentorship, and a clear path toward senior technical roles within Genesys.
Retribuzione / Benefits hands-on enterprise AI experience
mentorship from AI architects
growth paths toward senior roles
exposure to real-world customer engagements
development of presentation and consulting skills
regionally tailored well-being programs
Responsabilità Support discovery sessions to understand business challenges and AI use cases
Build demos, proofs-of-concepts, and prototype solutions using Genesys AI capabilities
Configure and test AI-powered experiences (virtual agents, agent assistance, knowledge search, conversational AI workflows)
Learn enterprise AI design/deployment,
including API and data source integrations
Maintain reusable demo environments, assets, and solution documentation
Participate in customer workshops and product demonstrations with senior team members
Assist sandbox/trial engagements to validate use cases and document outcomes
Collaborate with sales to prepare technical responses and customer presentations
Gather customer feedback and share insights with Product Management and Engineering
Develop knowledge of AI concepts (LLMs, RAG, prompt design, conversational AI best practices)
Contribute to internal enablement materials and training
Requisiti fondamentali Bachelor’s degree in a related field or equivalent practical experience
0–2 years in a technical, customer-facing, software, cloud, or AI-related role
Experience with AI, software development, or cloud technologies from internships, projects, bootcamps, or personal work
Basic understanding of AI, M
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