Customer Operations Lead Associate

02 ott - Milano
CARDO AI

About Cardo AI

Since 2018, Cardo AI has been building the technology that makes Private Credit and Asset-Based Finance (ABF) markets more accessible and efficient. More than (40 billion in assets now run on our platform, helping banks, trustees, and investors move faster, make better decisions, and get more from their portfolios.

Our ambition is to help the ABF market grow beyond )40 trillion, and we’re pursuing it as one international team spread across Milan, London, New York, Tirana, and Prishtina.

Learn more at .

The Role

Every growing company depends on two things working quietly in the background: people being hired, paid, and supported properly, and money being spent carefully and accounted for accurately. In this role, you’ll own both.

As Operations Manager for Talent & Finance, you’ll be based in our Milan office and report directly to our VP of Operations. You’ll make sure new colleagues have a smooth start, that payroll is right every single month, and that leadership always has a clear picture of where our money goes. Just as importantly,



you’ll have the freedom to improve how things work as we continue to scale across five cities.

This role is a great fit for someone who takes pride in getting the details right, enjoys being the person others rely on, and wants genuine ownership rather than a narrow list of tasks.

What You’ll Do

Talent Operations

Own the operational side of the employee journey, from onboarding and contract changes through to offboarding

Prepare offer letters and employment documentation, and keep personnel files complete and up to date

Collect and verify monthly payroll inputs, working with our external payroll consultants so everyone is paid accurately and on time

Manage leave and absences, benefits, meal vouchers, and welfare programmes

Coordinate recruiting logistics, including interview scheduling and candidate travel

Manage visa, work permit, and invitation letter processes together with our immigration partners

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