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Amazon's Kindle Direct Publishing (KDP) is an independent self-publishing service. The KDP Customer Support Analyst serves as the front-line interface between Amazon and publishers using the KDP platform to publish, market, and sell content in Amazon's Kindle store.
The role requires handling email, phone, and chat contacts with a focus on timely, accurate responses and customer satisfaction. Preferred qualifications include familiarity with web technologies/HTML and a college degree.
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