service operations coordinator
Pubblicato il 02-10-2026 - Jingdong Development France in Italia
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line‑haul transportation, last‑mile delivery, bulky items logistics, cold chain, and cross‑border operations, ensuring speed, reliability, and precision at every stage.
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress,
as we continue scaling JD.com’s international logistics footprint.
You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.
Le/la Coordinateur(trice) des Opérations de Service joue un rôle clé dans le bon déroulement et l’efficacité des activités de service chez JD.com, Inc. Ce poste consiste à coordonner les différentes opérations quotidiennes, à soutenir les équipes de service et à contribuer à l’amélioration continue de la satisfaction client et de la performance opérationnelle.
Coordonner et suivre les opérations quotidiennes de service afin de garantir le respect des procédures internes et des engagements de niveau de service (SLA).
Être le point de contact central entre les équipes internes