02 ott - Genova
Reply
Reply is seeking a Junior IT Service Manager in Genova to act as the main client interface for logistics solutions. You will manage escalations, produce incident reports, and lead service review meetings with clients and suppliers.
You will monitor contract performance, identify enhancements, and support renewals based on data, while overseeing first- and second-line teams to meet SLAs in an ITIL-aligned environment.
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