Customer Service Advisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85spax

Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
- To deliver exceptional retail business performance through excellent customer servicing, sales origination, lead generation and transactional processing in a branch
- Manage customer experience in line with our customer obsession journey and resolve complaints proactively
- To promote and sell products and services to existing and prospective customers in order to grow market share.
- Demonstrate advanced Product and Digital knowledge
- Perform cashiering duties, resolve inquiries from customers in a Retail Banking branch and perform branch operations duties.
- Promote use of remote and digital channels

Job Description
Sales & Customer Service




- Ensure excellent service delivery throughout the customer journey to enhance customer satisfaction and NPS.
- Develop and implement sales strategies to deepen product detention within existing customer base, promote cross selling opportunities and increase market share towards overall achievement of Retail performance objectives.
- Increase the share of market through consistent acquisition of NTB clients
- Ensure that sales meetings and phone calls are held as discussed and agreed by line manager
- Manage complaints in accordance with policies with an excellent turnaround time and ensuring proactively and timely solutions provided to customers
- Participate in the branch initiatives to achieve Retail objectives
- Promote use of remote and digital channels
- Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer experience at the counter
- Undertake all end to end branch operations duties e.g., mailing

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85spax