02 ott - Piemonte
Identis
Identis is a global leader in secure ID issuance and financial card personalization solutions. Through innovative hardware, software, and services, we provide high-quality, scalable solutions to banks, government agencies, and businesses worldwide.
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We are looking for a SW Technical Support (Field Service Engineer) to join our Technical Support team. The selected candidate will be responsible for supporting, installing, maintaining, and troubleshooting both software and hardware systems used in card issuance and secure ID solutions. The role involves close collaboration with internal teams and direct interaction with customers to ensure system reliability and performance.
Responsibilities
Technical Support & Field Service
- Provide 1st and 2nd level technical support (remote and on-site)
- Act as the main point of contact for hardware and software-related issues
- Perform installation, configuration, and maintenance of systems at customer sites
- Execute Field Service activities including system repair and hardware replacement
System Installation & Commissioning
- Manage system commissioning, start-up, and deployment activities
- Perform FAT (Factory Acceptance Test) and SAT (Site Acceptance Test)
- Support system integration with third-party components (databases, peripherals)
Troubleshooting & Maintenance
- Diagnose and resolve complex technical issues (software and hardware)
- Perform hardware testing and repair of defective components
- Conduct log analysis, debugging, and root cause investigation
- Provide remote troubleshooting support for installation and system issues
Customer Interaction & Training
- Interface directly with customers for technical requirements and issue resolution
- Manage support requests through ticketing systems
- Deliver technical training to customers and business partners
- Support customers during go-live and post-i
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