02 ott - Firenze
Team.Blue
team.blue is seeking a Business/Technical Analyst to define requirements and customer journeys for AI-powered email and chat channels across brands. You will translate needs into clear channel specifications, conversation flows, and processes ensuring accurate, efficient, on-brand digital interactions.
In this hybrid role, you will map journeys, define routing and escalation logic with AI and technical teams, and collaborate with brands to standardise solutions across markets while delivering
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