Technical Check Assistant

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85uh3u

Technical Check Assistant

Azienda : Kodland Tipo Lavoro : Tempo pieno Italy

Descrizione Lavoro - Technical Check Assistant

Job description

Kodland is a digital platform that connects tutors and kids from all over the world. We are looking for a reliable person to support our team with short technical checks before trial classes.

Not a sales role, a customer-relationship role, or a small-talk role. The job is simple and practical: quickly connect with clients before their class, check whether the basic technical and attendance requirements are met, and inform the team if the client needs to be rescheduled.

Language requirement: Fluent Italian (native or C1+) — clients are Italian speakers.

Current schedule (CET):
- Monday: 15:30–19:00
- Tuesday: 15:30–19:00
- Wednesday: 15:30–19:00
- Thursday: 17:30–19:00
- Friday: 15:30–19:00

Current workload: around 17 hours per week. May grow to ~20+ hours/week if the process works well.

Main purpose of the role:



Check clients before the start of their trial class to confirm they are technically ready and meet the basic requirements. Each check should take around 5–7 minutes — no need to build a relationship with the client, just clear technical questions and move on to the next one.

What you'll check:
- Whether the parent is present and can stay for the whole hour (if not, inform the client that a parent is required and the class will be rescheduled by Customer Care).
- Whether the client is connected from a PC or laptop (if using a phone/tablet, ask if they can switch; if not, the class must be rescheduled).
- Internet speed — ask the client to run a speed test; both download and upload must be at least 10 Mbps (if lower, reschedule).
- Basic device specs — operating system (Windows/macOS/Chromebook) and processor (if clearly below ~2.0 GHz without a suitable boost, inform the client the requirements aren't met).

How the work usually looks:

The busiest moments are around 30 minutes before each class slot, when clients

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85uh3u