CRM & Client Data Specialist

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GENERAL ROLE

The CRM & Client Data Specialist is responsible for developing knowledge about Hermès’ customer base to foster relationships with existing clients and attract new ones, in alignment with the Maison’s values and practices.

The role supports the Retail Department on CRM and client data related activity, acting as the main point of contact for new initiatives and rollouts. With a client-centric mindset, it enhances stores’ CRM activity by providing insights and tools to support the regional strategy and targets.

This position is part of the Retail Team of Hermès Italie, based at the Head Office in Milan. It reports to the Customer Experience Manager, and interacts with all stores as well as other head office departments (e.g., Training, ICO, etc.).

The main objective of the Retail Team is to provide all necessary support to Hermès stores, enabling them to achieve their sales objectives and deliver the best possible service to customers. Supporting a network of 10 stores across Italy (Milan, Rome, Florence, Venice, Turin, Padua, Bologna, Naples, Porto Cervo and Capri)



and 1 store in Greece (Athens), the role requires regular travel throughout Italy to maintain close relationships with boutique teams and ensure the effective implementation of CRM and client experience initiatives.

MAIN RESPONSIBILITIES
- Work to ensure the quality and protection of customer data
- Acts as the main point of contact for Data Quality in the subsidiaries:
- Leads Data Quality initiatives within the subsidiary, ensuring the accuracy, consistency and continuous improvement of the customer database, and acting as liaison with Group Data Quality teams.
- Ensures proper use of customer data:
- Contributes, through expertise and personal insight, to shaping the vision for customer data usage;
- Ensures the relevance and responsible use of customer data, in line with Hermès’ distinctive model.

Enhance our understanding of customer behaviors and preferences
- Develop and share cus

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85uk41