02 ott - Montà
Patrique Mercier Recruitment FR
Italian Speaking E-commerce Support Specialist -Remote in Greece
Azienda : Patrique Mercier Recruitment Fr Tipo Lavoro : Tempo pieno Italy
Descrizione Lavoro - Italian Speaking E-commerce Support Specialist -Remote in Greece
Description
Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking E-Commerce Support Specialist. This position is an excellent opportunity for individuals who are passionate about e-commerce and are fluent in Italian. You will play a pivotal role in ensuring a seamless online shopping experience for our Italian-speaking customers, addressing their needs and inquiries with expertise and care.
Responsibilities
- Provide outstanding support to Italian-speaking customers through email, chat, and phone inquiries.
- Assist customers with questions about product information, order status, returns, and payment processes.
- Resolve customer complaints and issues in a timely and professional manner.
- Manage and process customer orders accurately and efficiently.
- Stay informed about the latest product updates, promotions,
and company policies.
- Collaborate with cross-functional teams to improve customer experience and service delivery.
- Document customer interactions accurately in the CRM system for effective tracking and follow-up.
Requirements
- Fluency in Italian and English, both written and spoken.
- Previous experience in customer support or e-commerce roles is highly desirable.
- Strong interest in e-commerce and knowledge of online shopping trends.
- Excellent communication skills with a commitment to providing exceptional customer service.
- Familiarity with customer service software and CRM applications.
- Ability to work independently and manage inquiries in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
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