It Service Desk Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85wecs

IT Service Desk Analyst

Legga la panoramica di questa opportunità per capire quali competenze sono richieste, incluse le soft skill pertinenti e la padronanza di pacchetti software.
Salary : €27,000 - 28,500 yearly

Azienda : Ad On The Move Tipo Lavoro : Full Time Italy

Descrizione Lavoro - IT Service Desk Analyst
Role: IT Service Desk Analyst

Location: Blackburn, BB1 2FA

Job Type: Full Time - Permanent

Salary: £27,000 - £28,500

Premio Scheme: Bonus Incentive

Company: EG On The Move

About the role:

As an IT Service Desk Analyst, you will provide first-line technical support to users across the business, sites and stakeholders. You'll manage IT incidents and service requests, ensuring they are logged, prioritised, and resolved within agreed service levels. The role involves supporting hardware, software, networks, and business applications while following ITIL best practices and contributing to continuous Service Desk improvement.

This role operates on an alternating shift rota. You will be required to work the following shift patterns on a rotational basis:

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- Friday to Tuesday, 7:00am – 3:00pm
- Friday to Tuesday, 2:00pm – 10:00pm

What you’ll do:

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- Provide first-line technical support via phone, email, remote tools, and the ITSM ticketing system, ensuring incidents and service requests are logged, categorised, prioritised, and resolved within agreed SLAs.
- Diagnose and resolve hardware, software, operating system, Microsoft 365, and basic network connectivity issues, escalating complex or high-impact incidents where required.
- Support user account administration, including password resets, access requests, and onboarding/offboarding activities.
- Configure, deploy, and maintain desktops, laptops, peripheral devices, and office IT equipment, including monitors, printers, and meeting room technology.
- Maintain accurate documentation, IT asset records, and Knowledge Base articles to improve troubleshooting, self-service, and first-call resolution.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85wecs