SAP Basis Alert Monitoring Consultant

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Who We Are We drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.

Who We Are We drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people. As part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries,



co-innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network. We are looking for an Alert Monitoring Consultant to join our team. In this role, you will monitor and process application and infrastructure alerts, perform the required initial checks, and coordinate incident resolution according to defined procedures and service-level agreements. The role operates within a 24x7 service model organized across two shifts. Candidates must be willing and able to work in shifts according to the agreed support schedule.

What You’ll Be Doing
- Process alert tickets using ServiceNow and SPC.
- Perform 24x7 alert monitoring and processing for application and infrastructure alerts.
- Follow the applicable Alert Reaction Procedures, guided procedures, operational instructions, and support guidelines

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85xh5j