Complaints Spt & Data Privacy Rights Support

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85yr8p

pOn MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time. /p h3The Opportunity /h3 pThe Senior Complaints Specialist and Data Privacy Rights Support contributes to ensuring the effective, timely and compliant management of the entire complaints process, from receipt through closure, ensuring appropriate oversight of deadlines, the quality of investigations and responses, and full case traceability. The role also supports regulatory requirements and interactions with IVASS, reporting activities and complaint root cause analysis, promoting the identification of corrective actions and continuous process improvement. In the area of personal data protection, the role supports the proper handling of data subject rights requests, coordinating with the relevant business functions and contributing to governance, control, and internal and external review activities. /p h3Key Responsibilities /h3 ul liManage the entire complaints process, from receipt to closure, in compliance with applicable regulations and company guidelines: identify and classify communications, open investigations, gather and analyze information, review responses, and submit them to the customer, legal representative, intermediary, or competent Authority. /li liMonitor complaint deadlines daily using the designated tools. /li liMonitor the dedicated complaints and privacy request channels daily, ensuring proper routing to the relevant functions and oversight of regulatory deadlines. /li liCoordinate investigations with the business functions involved and with intermediaries, verifying the completeness and consistency of the documentation collected and promptly following up on any required additions. /li liManage complaints submitted by IVASS and the related requirements, including reviewing responses, information templates, and any additional documentation requested by the Authority. /li liSupport the management of appeals to the Insurance Ombudsman (Arbitro Assicurativo), coordinating the collection of documentation, the preparation of written submissions, and the monitoring of procedural deadlines. /li liMaintain the registration, classification, updating, and closure of cases in company databases and archives, ensuring completeness, accuracy, traceability, and proper retention of supporting evidence. /li liAnalyze complaint volumes, handling times, outcomes, types, and causes, conducting root cause analysis to identify trends, recurring issues, and risk areas. /li liPrepare periodic reports, metrics, and analyses for management, the Region, corporate bodies, and control functions, including periodic regulatory reporting to IVASS.



/li liSupport the organization and minute-taking of Complaints Councils, Root Cause Analysis forums, and periodic governance meetings, preparing materials, analyses, and updates on the status of actions. /li liCollaborate on Internal Audit, Compliance, Risk, and other internal or external reviews, preparing evidence, responses, and action plans and supporting the related follow-up. /li liSupport the management of data subject rights requests relating to personal data protection, ensuring proper intake, tracking, coordination with the relevant functions, and compliance with applicable deadlines. /li /ul h3Required Qualifications /h3 ul liMaster's degree in law or a related discipline /li liPrevious experience in complaints management /li liStrong knowledge of the insurance industry and sales dynamics /li liGood knowledge of the Microsoft Office suite /li liGood command of written and spoken English and native Italian speaker /li liGood familiarity with the main AI tools (Copilot) /li /ul h3Preferred Qualifications /h3 ul liStrong analytical, synthesis, and critical evaluation skills, including when dealing with complex cases. /li liProblem-solving orientation and the ability to identify effective, sustainable solutions that comply with regulations and company procedures. /li liStrong planning, organizational, and prioritization skills, with particular attention to meeting regulatory deadlines. /li liAccuracy, reliability, and attention to detail in managing documentation, data, and investigative evidence. /li liAbility to collaborate cross-functionally and coordinate with business functions, intermediaries, consultants, and supervisory authorities. /li /ul h3Employment Terms And Compensation /h3 ul liCollective Bargaining Agreement (CCNL): ANIA National Collective Labour Agreement /li liEmployment Classification: Impiegato /li liContract Type: Fixed Term Contract - Maternity Leave replacement /li /ul pThe starting salary for this position shall not be less than €34,375.18, in compliance with the relevant provisions of the applicable collective bargaining agreement, corresponding to the contractual minimum salary level. /p h3WORK LOCATION /h3 ul liRome, Via Andrea Vesalio 6, 00161 /li liFlex Working 2gg/week /li /ul h3EQUAL OPPORTUNITIES /h3 pThis position is open to all candidates in accordance with the principles of bequal opportunity and non-discrimination /b, in compliance with applicable laws and regulations. /p pIf you require an accommodation due to a disability, please contact us at Any such information will be treated confidentially and used solely to determine an appropriate accommodation throughout the recruitment process. /p h3PAY TRANSPARENCY NOTICE /h3 pAt the end of the recruitment process,



the Company reserves the right to make an offer with a different grade level and/or gross annual salary than those indicated in this job posting, in line with the candidate's actual professional experience and technical and behavioral competencies. /p pAny deviation will be appropriately justified and documented in accordance with internal procedures. /p pAny Variation From The Salary Range Or Classification Indicated In This Posting Will Be Based On Objective And Verifiable Factors Identified During The Recruitment Process, Including /p ul liProfessional experience significantly above or below the target profile. /li liAdditional specialist skills relevant to the position. /li liScope and complexity of responsibilities assigned in the final role design. /li liAlignment with the Company's job grading framework and internal consistency with comparable roles. /li liResults of technical assessments and/or evaluation processes used during recruitment. /li /ul pAny variation will not be related in any way /p ul liPrevious salary history or compensation received in former employment relationships. /li liSubjective or discriminatory factors related to gender or any other personal characteristic. /li /ul h3Regulatory Compliance /h3 h3This Decision /h3 ul liIs made in accordance with the principle of equal pay for the same work or work of equal value. /li liIs consistent with the applicable National Collective Labour Agreement (CCNL). /li liComplies with pay transparency obligations under EU Directive 2023/970 and the relevant national implementing legislation. /li liIs appropriately documented and traceable for internal audit and regulatory inspection purposes. /li /ul pThe starting salary for this position shall not be less than €34,375.18, in compliance with the relevant provisions of the applicable collective bargaining agreement, corresponding to the contractual minimum salary level. /p h3About MetLife /h3 pRecognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. /p pAs part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. /p pOur purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us! /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/85yr8p