02 ott - Italia
Ntt Data Europe & Latam
Who We Are
Within the Contact Center (CC) and Remote Banking (RBC) environment, we are responsible for developing and operating a highly available, omnichannel-enabled contact center infrastructure based on Genesys. This platform connects backend systems with customer-facing channels in an efficient and secure way while meeting all relevant regulatory requirements.
What You'll Be Doing
Technical Engineering & Platform Ownership Contributing to the development and continuous enhancement of an AI-enabled, multichannel contact center platform (Genesys) Designing and implementing backend services, APIs, and integrations between the CC platform and banking systems Taking ownership of the infrastructure's scalability, high availability, and security Enhancing SIP/Vo IP, routing, and integration architectures Ensuring code quality, CI/CD, automated testing,
and stable deployments Providing third-level support for critical production incidents Managing end-to-end implementations from design and development through testing to go-live Coordinating closely with external service providers and internal stakeholders Ensuring compliance with regulatory and governance requirements Playing an active role in architecture boards and technical decision-making processes Driving innovation and the continuous evolution of the platform Stakeholder Collaboration & Teamwork: Working closely with Product Owners, Architecture teams, Operations teams (SRE / Operations), External implementation partners Translating business requirements into effective technical solutions What We're Looking For Bachelor's degree in computer science, Information Systems, or related field At least 4y+ of experience in working with Java, Spring Boot Hands-on engineering experience in contact center solutions, ideally Genesys, SIP, Vo IP, routing, and omnichannel platforms Strong knowledge of: Backend development, e.g. Java and Spring Boot, API design and system integration Strong knowledge of: Database technologies,
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