Senior Manager Field Service
Pubblicato il 02-10-2026 - Hiring and Apply in Guastalla
Senior Manager Field Service - Italy
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At one of 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, we’ve challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions support routine and complex clinical testing, used in hospitals, reference laboratories, research facilities, and physician offices worldwide. Every hour around the world, more than one million tests run on our systems, impacting 1.2 billion patients and more than three million clinicians per year.
Learn about what makes everything possible .
Responsibilities
As Senior Manager Field Service, you will lead the overall Service and Field Applications organization in Italy, ensuring exceptional customer support while driving operational excellence, business growth, profitability, and customer satisfaction.
- Lead and develop the national Service and Field Applications organization, managing and coaching Field Service Area Managers and Field Application Managers to ensure consistent execution, engagement, and operational excellence across all regions.
- Drive customer satisfaction, service quality, and base business retention, partnering closely with Commercial and Sales leadership to support sustainable growth and strengthen long-term customer relationships.
- Define and execute the national service strategy, ensuring contractual commitments, operational KPIs, productivity targets, and customer expectations are consistently achieved.
- Build organizational capabilities and technical excellence, developing talent, succession planning, leadership capabilities, and continuous improvement initiatives while fostering a high-performance, customer-centric culture.
- Act as a key member of the Italy Leadership Team, influencing business strategy, leading transformational initiatives, optimizing resource allocation, and driving cross-functional collaboration to deliver a best-in-class customer experience.
Requirements
- Bachelor’s Degree in Engineering, Chemistry, Biology, Life Sciences, or related technical/scientific discipline.
- 10+ years experience within the Medical Diagnostics, Healthcare, Medical Device, or Life Sciences industry,
including significant leadership responsibility in Field Service and/or Field Applications organizations.
- Proven track record leading managers and geographically dispersed teams, demonstrating success in driving operational performance, organizational transformation, and talent development.
- Strong leadership, strategic thinking, stakeholder management, and business acumen, with ability to influence senior leaders and translate service excellence into customer satisfaction and business growth.
- Excellent communication and problem-solving skills, fluency in English, willingness to travel nationally up to 50% of the time, and valid driver’s license.
Working Conditions
We offer comprehensive benefits programs that add value to our lives. Details regarding these benefits will be provided separately.
We believe in designing a better, more sustainable workforce and offer flexible remote working arrangements for eligible roles.
This role is classified under Dirigente CCNL per i Dirigenti di aziende del Terziario , della Distribuzione e dei Servizi.
Benefits
- Expected Gross Annual Salary Range: < € >
- Premio / Incentive Pay: 20% of annual base salary
- Company Car
- Ticket Restaurant
- Pension Fund Mario Negri + Prev.int funds 2%
- Medical Funds Fasdac+ Previass
- Insurance Pastore
- Training CFMT
- Welfare Negri 1500 euros per year
Opportunities for Growth
Join our winning team today! Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.
For more information, visit our website .