02 ott - Milano
Infinity Quest
Role Summary:
We are looking also for an IT Business Analyst/Application Support Professional able to support a WMS application in Italy (Teseo).
Responsibilities:
- Work with warehouse teams to understand their needs and turn them into clear system requirements.
- Configure and support the WMS to reflect real business processes.
- Troubleshoot system issues and follow up with internal teams or vendors until resolved.
- Manage the full JIRA lifecycle: create, assign, and track tickets for incidents, changes, and enhancements.
- Support system updates, upgrades, and new warehouse rollouts.
- Coordinate testing activities (UAT) and train users when needed.
- Keep documentation updated (e.g., process flows, system changes, ticket logs).
- Ensure the WMS integrates smoothly with UPS related systems such as Global middleware, Symphony, SAGE or others.
- Identify process improvement opportunities and suggest system enhancements.
Deliverables:
- Business and functional requirements documentation.
- JIRA dashboards and reports showing issue/ticket status and progress.
- Configuration records and test result logs.
- End-user training sessions or materials.
- Support documentation for go-lives and project rollouts.
Skills Needed
- Experience with WMS platforms.
- Solid understanding of warehouse operations and logistics.
- Hands-on experience managing a ticket system such as JIRA (ticket creation, workflows, reporting).
- Good problem-solving and analytical skills.
- Strong communication and teamwork across business and IT.
- Familiarity with system integrations, DB Oracle, basic SQL and PL/SQL is a plus.
- Comfortable working in project environments (Agile or Waterfall).
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