02 ott - Italia
ABB
Noi di ABB aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Sales Support Manager - Customer Support
In our Customer Support team, you will contribute to the transition towards digital tools, supporting the adoption of practical solutions. You will play a key role in supporting the full lifecycle of customer orders, from initial entry into our systems to ongoing coordination and assistance throughout the process
~ Work model:
Contributing to the identification and adoption of digital solutions that support team activities and process evolution.
Exploring the use of AI-based tools and automation to support specific order entry steps, from data collection to document or information handling.
Leading the resolution of customer requests by coordinating with internal teams.
scheduling, invoicing, transportation).
Keeping customers proactively informed and helping clarify their requests.
Leading initiatives aimed at improving the overall customer experience, ensuring responsiveness, clarity,
and reliability throughout the order process.
You are pursuing or have recently completed a degree in Management Engineering, Economics, Data Analytics, or a related field.
You are passionate about digital tools and customer support processes
You have excellent knowledge of Microsoft Office, especially Excel; familiarity with data analysis and visualization tools such as Power BI, and interest in Microsoft digital platforms such as Power Apps, Power Automate, SharePoint, and AI-based tools including Microsoft Copilot.
A strong team-oriented attitude, good communication skills, and courage complete the profile.
You are comfortable communicating in both Italian and English.
Variable Pay: Eligible for Company Productivity Premio
The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.
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