Host/Hostess (part time temporary)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/860fj0

At the iconic The St. Regis Rome, we are looking for a host/hostess (tempo parziale temporary).
Reporting to the F&B; Service & In room Dining Manager the role will be part of the F&B; team, proud to engage our guests and to create exquisite moments.

POSITION SUMMARY

A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave. A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the role cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed.
TASKS AND RESPONSABILITIES




- Welcome guests and be the brand ambassador; manage guests requests and complaints in line with our service culture
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Attend to special Guest needs and requests
- Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to gett

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/860fj0