Technical Support Engineer
Pubblicato il 02-10-2026 - WHES Energy Storage Systems in Italia
Technical Support Engineer Italy
Company: WHES d.o.o.
Location: Remote
WHES is seeking a Technical Support Engineer to join our team and play a critical role in the installation, commissioning, and technical support of Battery Energy Storage Systems (BESS). This hybrid role requires hands-on expertise in deploying energy storage solutions across various applications, as well as strong problem-solving skills and responsiveness to customer inquiries and demands.
Key Responsibilities
- Provide commissioning support to ensure smooth system start-up and performance.
- Installation and commissioning training development and delivery.
- Coordination of service process (Field Service & Troubleshooting Support and Spare Parts Management).
- Travel to customer and project sites as required to perform and support BESS commissioning, system troubleshooting, fault diagnosis, maintenance, and after-sales service activities.
- Responsible for development and delivery of technical solutions & support activities on time for related market.
- Online Monitoring, Data Analysis & Reporting via EMS platform.
- Manage customer platform, data and access to enable visibility and coordination.
- Supervise on-going projects. Proactively communicate with related departments about the progress.
- Follow up on the testing results, analyze and summarize data, and provide analytical report in high quality.
- Be creative in finding solutions based on specific customer goals, requirements, equipment, and processing.
- Design and conduct trials both in our internal lab or at customers/partners sites to help optimize installation process.
- Establish good communication with customers, understanding their needs and requirements in order to provide appropriate quality and service.
- Translate customer questions & requirements into product specifications and recommend existing products in order to solve any problem they may have.
- Prepare presentations and technical documentation for internal and external customers.
- Support marketing department to initiate market promotion activities, including technical seminars, tradeshows and other daily work.
- Accurately and timely report the results and progress on present tasks according to company's procedures and standards.
Advantages & Growth:
- Opportunity to work in the rapidly growing Battery Energy Storage System (BESS) and renewable energy industry.
- Hands-on experience with advanced BESS, PCS/inverter, BMS, EMS, and energy management technologies.
- Exposure to a wide range of projects and applications, including on-grid, off-grid, hybrid, peak shaving, self-consumption, and TOU optimization.
- Continuous technical training and professional development, with opportunities to deepen expertise in commissioning, troubleshooting, system integration, and energy management.
- Opportunity to work closely with international engineering, R&D;, product, and after-sales teams.
- Direct involvement in real customer projects, from commissioning and system optimization to troubleshooting and after-sales support.
- Clear opportunities for career growth and increased technical responsibility as the European business and after-sales organization expands.
- International working environment with opportunities for on-site project experience and business travel.
- Opportunity to contribute to the development and improvement of European technical support and after-sales processes.
- You will become an expert in one of the technologies shaping the future of energy. At WHES, you will learn directly from experienced energy professionals with over a decade of market expertise, gaining the technical knowledge, business skills and mentorship needed to accelerate your professional and personal growth. You will feel you make a real impact in the real world with your passion and competences.
Qualifications：
- Bachelor’s degree or above in Electrical Engineering, Electrical Power Engineering, Electrochemistry, Energy Engineering, or a related technical field. Relevant professional experience in the energy storage, renewable energy, or power electronics industry is required.
- Experience in energy storage related industries is preferred;
- Good communication skills, and leadership skills are needed;
- Proficiency in Office software. Independent writing ability with solid writing skills. High level of presentation.
- Technical knowledge of industrial communication protocols and interfaces, including CAN, RS485, and Ethernet.
- Understanding of BESS operating strategies and use cases, including peak shaving, self-consumption, Time-of-Use (TOU) optimization, demand management, and grid import/export control;
- Experience with hybrid, on-grid, and off-grid inverter systems, including configuration, commissioning, operation, and troubleshooting;
- Understanding of BESS system architecture and the interaction between BMS, PCS/inverters, EMS/site controllers, energy meters, and auxiliary equipment;
- Experience in after-sales technical support, including remote and on-site troubleshooting, alarm and fault analysis, operational data review, customer support, issue follow-up, and coordination with internal technical teams;
- Knowledge of the Italian and English language is mandatory . French or Spanish is a plus.